CGS Contact Centers are fully equipped with best-in-class technology, including robust, secure, and redundant network infrastructure that is built to support maximum availability and up-time.  All vital systems, including telecommunications connectivity, telephone system, routing, server, and facility infrastructure incorporate appropriate redundancies to ensure uninterrupted 24/7/365 operations.

Some of our specific technology solutions include:

•    Voice over Internet Protocol (VoIP)
•    Interactive Voice Response (IVR)
•    Computer Telephony Integration (CTI)
•    Intelligent Contact Management (ICM)
•    PCI Compliance