CGS Contact Center Solutions
Beyond the KPIs^TM

In today’s ultra-competitive business environment, companies are constantly challenged to accelerate business processes, improve quality and customer support, and reduce costs throughout their operations. They are turning to outsourced contact center solutions to gain the operational speed and efficiency, skills and talent, state-of-the-art technology and facilities, and business flexibility they need to compete and grow.

But many are finding the cookie-cutter approach of massive call centers cannot fully deliver the results they seek. Rather than achieving the promise of outsourced services, too many are losing control of customer interactions, brand identity, and corporate values. They quickly discover that higher levels of customer service and more flexible and focused business relationships are required.

CGS Contact Center Solutions gives you the best of both worlds:  big company capabilities with the flexibility and personal service you need and deserve. CGS combines comprehensive, customer-specific contact center services with a level of personal attention and customer service that simply cannot be found elsewhere.  We take the time to learn and understand your products and brand so we can become an extension of your company that emulates your core values and transforms your customers into loyal product champions. We tailor the perfect set of services that delivers customer satisfaction that goes ‘Beyond the KPIs’.

CGS delivers a comprehensive range of inbound and outbound contact center solutions custom-built to fit your unique needs. Our contact center locations in Europe and North America offer you offshore, nearshore, and combined operations.  We offer programs in 18 languages and utilize a broad range of delivery channels including Telephone, Web, E-mail, Fax, Interactive Voice Response (IVR), Live Chat, Short Message Service (SMS), and more.

CGS Core Contact Center Solutions Include:

•    Customer Acquisition
•    Customer Care & Optimization
•    Customer Retention & Recovery
•    Channel Development & Management
•    Business Process Outsourcing (BPO)
•    Technical Support
•    Corporate Help Desk
•    Call Center Training