Transform Your Customers into Loyal and Profitable Product Champions
Today’s savvy customers are increasingly sensitive to the level of care they receive following a purchase. Beginning with new customer on-boarding, companies must consistently demonstrate their ability to anticipate and address customer needs throughout the entire customer experience. Savvy marketers know that when done right, professional customer care can drive highly profitable up-sell, cross-sell, upgrade, and repeat business from satisfied customers.
CGS takes the time to learn your products and positioning in order to become a value-added extension of your organization. This allows our experienced agents to deliver the care and attention your customers deserve. Our agents are extremely motivated, have unique problem-solving skills and they will ensure that your custom-tailored solution is being executed at every point of contact.
By outsourcing your customer care business process to CGS, you can consistently deliver the professional level of care and service that results in more satisfied and loyal customers while increasing your average revenue per unit (ARPU) and reducing overall costs. You can rest assured that CGS is constantly thinking about your customers and finding new ways to satisfy them.
Customer Care and Retention services include:
• Customer Activation and Verification (including 3rd party verification)
• Customer Welcome Calling and Onboarding
• Customer Account Management and Maintenance
• Product/Service Education and Usage Support
• Warranty and Recall Management
• Upsell, Cross-sell, Upgrades, and Attachments
• Loyalty Program Management
• Call Volume Overflow and Off-Hours Support
• Other BPO Services