Take Your Operation to the Next Level with Award-Winning Training
Customer facing employees within call centers are the voice of your brand. CGS call center training equips employees with the skills and motivation to effectively communicate with customers, increase sales and create customer loyalty.
These customer relationship skills ultimately lead to customer loyalty, revenue, market penetration, shareholder equity and many other metrics that determine corporate valuations.
Developing Product Education and Support Materials
A deep understanding of your product is the key to providing exceptional sales and service. CGS customizes your product training and integrates it with sales and service training. This relevant, job-specific training is highly effective and allows you to bring new products to market quickly.
Reducing Call Times
Sometimes what is needed in a contact center is a cultural change; a new attitude towards work, a common service language, and a new management approach. Often the call center is so entrenched in managing to process that the desired customer outcomes tend to get lost in procedures, programs and metrics. Our training will help create and support cultural change in your call center.
We develop courses, deliver live training over the internet, via e-learning or any blended combination. We provide coaching and mentoring on the floor both for customer service reps and for team leaders and supervisors. We have train-the-trainer programs and we train on call center tools, products, and customer service skills.
For more information on CGS Learning & Training Solutions, please click here.