Custom-Tailored Solutions for the Technology Industry

Technology providers in both consumer and corporate markets face fierce competition as an abundance of available options in many product lines lead to pricing wars. Buyers are focusing on more basic, low margin equipment and services that result in lower average unit revenues and expect round-the-clock support. Technology vendors also typically encounter high post-sales costs due to the requirement for robust product support of tech products and services.

CGS Contact Center Solutions can provide savvy technology providers with a cost-effective means of increasing customer loyalty and preference through higher levels of customer service, while lowering costs. We can help you increase margins by utilizing powerful up-sell, cross-sell, and upgrade sales techniques and drive down customer support costs through cost-effective telephone support, low-cost electronic communications and self-service or assisted self-service options aimed at reducing expensive onsite service calls or minimize time spent for required on-site calls.

CGS Contact Center Solutions for Technology Companies include:

• Sales/Order Customer Acquisition
       - Sales/Order Placement
       - Demand Generation - Telemarketing, Telesales, Appointment Setting

• Customer Care
       - Customer Activation/On-boarding
       - Customer Account Management and Maintenance
       - Product/Service Education & Usage Support
       - Warranty and Recall Management
       - Up-sell, Cross-sell and Upgrade

• Customer Retention and Recovery
       - Win-back Campaigns
       - Customer Re-activation
       - Subscription Renewals

• Channel Development & Management (B2B)
      - Partner Recruitment
      - Partner Training
      - Partner Management & Support

• Business Process Outsourcing (BPO)
     - Collections Management
     - Back-office Data Entry
     - Order Processing
     - Customer Analytics
     - Content Monitoring
     - Content Translation

• Technical Support
     - Call Volume Overflow/Off-hours Support
     - Consumer Product/Service Tech Support
     - Remote Diagnostics and Desktop Maintenance (B2B and B2C)