Custom-Tailored Solutions for the Retail Industry

Today’s retailers are challenged to meet constantly increasing consumer demand for more and faster product innovation, higher levels of customer service and support, faster order fulfillment, and greater value in every purchase. For many retailers, the daunting result is eroding margins and fading customer loyalty. 

CGS Contact Center Solutions enable retailers, e-tailers, catalog houses, and multi-channel marketers to solve these tough challenges by increasing average order value (AOV) through effective up-selling and upgrading techniques, building stronger customer relationships with customer migration and loyalty programs, and improving customer loyalty by consistently exceeding service expectations.

CGS Contact Center Solutions for Retail Companies include:

•    Sales/Order Placement
•    Customer Care
        - Customer Account Management & Maintenance
        - Product Education & Usage Support
        - Warranty & Recall Management
        - Upsell, Cross-sell and Upgrade
        - Loyalty and Rewards Program Management
•    Technical Support
        - Call Volume Overflow/Off-hours Support
        - Over the Phone Break/Fix Service