Custom-Tailored Solutions for the Consumer Goods Industry

With consumers more informed, connected, and savvy than ever before, consumer goods companies are challenged to differentiate their products and brands among a sea of customer options. The struggle to create and maintain brand loyalty is amplified for products that require higher price, quality, and performance positioning; and seasonal products that require constant labor adjustments to provide consistent customer support.

While it takes a lot of work to earn, consumer confidence can be lost overnight without the right levels of customer support and management. CGS Contact Centers provide consumer goods providers with highly effective solutions to these and other business challenges. Acting as an extension of your company, we offer cost-effective customer care solutions that will increase customer satisfaction and brand loyalty, while generating up-sell opportunities. Our custom-built electronic knowledge management systems are at the fingertips of every agent to provide consistent information and quicker resolutions.

When warranty, recall, or any other problems arise, our experienced and talented contact center agents know precisely how to manage your customer needs and maintain their confidence.

CGS Call Center Services for Consumer Goods Companies include:

•    Customer Account Management & Maintenance
•    Customer Product Support
•    Customer Relationship Management
•    Customer Retention and Recovery
•    Warranty & Recall Management
•    Up-sell , Cross-sell and Upgrade
•    Loyalty Program Measurement
•    Product Education & Usage Reporting