Open and collaborative, yet safe and secure. It’s this balance that makes CGS truly a unique contact center solutions provider. Each of our facilities is designed to maximize innovation while ensuring that your valuable data is protected.
The Security You Need
You can rest assured that your valuable assets are secure at all times. Security measures in our facilities include:
- Facility and individual floor card key access with audit tracking
- 24/7/365 manned security
- Video monitoring
All our facilities are equipped with best-in-class technology to ensure optimal performance and uninterrupted service.
- Robust and secure network infrastructure to support maximum availability and up-time
- All vital systems, including telecommunications connectivity, telephone system, routing, server, and facility infrastructure incorporate appropriate redundancies
Built for Collaboration
Our facilities feature open floor plans that are conducive to collaboration and teamwork. Technology-enabled training centers for agent education and on-boarding make sure that each agent is prepared from the start and continues to improve every day.
Our Contact Centers are located in North America and Eastern Europe and operate 24/7/365.