Outstanding Talent from the Front Line to the Back Office
CGS contact centers are staffed by the industry’s best educated, most talented, and highest motivated agents. All agents are carefully screened to match the profile you define for your programs. From warm, caring customer service agents to tech-savvy corporate help desk support personnel, CGS carefully screens each agent to meet the demands of your program.
We take a hands-on approach to your programs, taking the time to learn your products and brand so that we can emulate your values at every point of contact and ensure happy, satisfied customers. Focused on your satisfaction, our managers apply their experience and skills to make your programs as efficient and effective as possible to meet and surpass your expectations. Every agent’s end-goal is to transform your customer into a product champion.
Because they find working at CGS a rewarding experience, we enjoy industry-leading agent retention rates. This enables us to provide consistently efficient and cost-effective services to all our clients.
CGS Contact Center agent profile:
- 95% Hold or Are Actively Pursuing a College Degree
- Speaks 2 or 3 Languages (some as many as 5)
- Career-Oriented, Full-Time Professionals (not part-time, flex or home-based employees)
- Actively Engaged in your Business for Solution-Based Problem Solving
- Industry-Leading Agent Retention Ensures Smooth, Consistent and Cost Effective Delivery