Your Full-Service Solutions Partner
From supporting corporate users with remote and desk-side help desk services to providing award-winning BPO and customer care, CGS has delivered innovative outsourced contact center services for some of the world’s most recognizable brands.
We work with you to design custom-tailored contact center solutions that fit your unique needs, then constantly monitor your program’s performance to optimize your investment and better serve your internal and external customers. Our implementation and delivery teams, experienced and motivated agents, and fully-engaged onsite executive management personnel are constantly strategizing about ways to improve your service.
CGS delivers a comprehensive range of inbound and outbound contact center solutions designed to meet the challenges facing today’s large enterprise and midmarket companies. With contact centers conveniently located in Europe and North America, CGS offers onshore, offshore, nearshore, and hybrid solutions to meet your every need.
We offer services in 18 languages including:
English Bulgarian Dutch Norwegian
French Hungarian Portuguese Greek
Spanish Romanian Danish Hebrew
German Russian Finnish
Italian Turkish Swedish
We utilize a broad range of delivery channels:
• Interactive Voice Response (IVR)
• Live Chat
• Short Message Service (SMS)
• and more